Cancellation policy

We require 24 hours notice of cancellation for appointments (1 business day). The fees for a missed appointment or appointments cancelled at short notice are: $25 for regular appointments (15 min), and $50 for long appointment (physicals, counselling etc.).  Patients who wish to cancel a Monday appointment are required to let the office know before we close on Friday allowing us to fill the appointment time with another patient.

Patients are now able to cancel their appointments by email by sending in cancellation to baydoc@telus.net. Note: in the email please include patient name, date and time of appointment and doctor with whom patient is booked. Please put “Appointment cancellation” as subject line. The same rules regarding charges for less than 24 hours of notice apply to email cancellations. For cancellation of Monday appointments we require notice by closing (5 pm) on Friday so that we have the opportunity to book other patients.

Patients who miss appointments will have their access to our online booking system revoked and will need to speak with our staff before booking further appointments. Patients who repeatedly miss appointments may be discharged from the practice.