Bayswater Family Practice is a Family Practice teaching unit affiliated with the University of British Columbia.

Our practice usually has 2 Family Practice residents training with us at a time. The residents are medical doctors who have completed medical school and are in a 2 year postgraduate training program in Family Medicine. Residents usually stay attached to our office for the 2 years of their training.

Residents are always supervised by the family doctor with whom they are working. The supervising doctor will review the details of your visit, the management plan and the written notes in your chart with the resident. Usually your family doctor will also see you at the end of the visit, to review the plan together.

Whenever possible, your doctor will check with you to let you know that a resident physician is working with them that day. Sometimes the resident may introduce themselves if your regular doctor is busy with another patient, to avoid keeping you waiting unnecessarily.

We have trained over 30 residents at our office since 1997. Our graduates are working all over BC and Canada providing all types of care including full service family practice, maternity care, emergency care and palliative care. We are very proud of their accomplishments. A number of our former residents have practices at the office including Drs. Tina Campbell, Rhonda Vanderfluit, and Danielle Stothart.

What about continuity of care?

Your regular family doctor will remain actively involved in your care when you are seeing residents. The resident works in close communication with your doctor to ensure continuity of your medical care. If, on a particular day, you wish to see only your regular family doctor, please let the receptionist know.

The Practicum

At the end of their second year in our office, residents do a 2 week practicum, just before they graduate and start practice on their own. During this time, the residents works in place of the family physician supervisor, doing all the things that your regular family doctor does. Your own family doctor will review your visit with the resident at the end of the day.

Your Privacy is Important to Us

Residents involved in your care will have access to your medical records. They follow the same strict code of patient confidentiality as the other doctors in our practice. Occasionally charts are reviewed by residents and/or your family doctor for the purpose of chart audit (quality improvement) to ensure that our practices are meeting current recommended guidelines. If you would like to be excluded from any quality improvement audits, please let us know and we will flag your chart.

We hope that you will find working with our Family Practice Residents as enjoyable as we do. Please let your family physician know if you have any questions or concerns.

We provide WorksafeBC related services for our patients. Please let our receptionist know if you believe you have been injured at work BEFORE your appointment. Please have all details and information regarding your claim at your first visit.

Our physicians are usually fully booked and do not accept new patients. However, we may be able to accept some new patients starting in January 2025. Please contact our office to see if there is room on the wait-list. If you have previously been a patient at the practice, please let the staff know.

Appointments can be made online here or by calling: 604 731-0091. Please note our phone lines are very busy so we recommend booking online if you can. You will receive an email reminder about your appointments booked online.

It is helpful to the smooth running of the office to let the receptionist know the nature of your problem, so that they can schedule the appropriate amount of time for you. A routine office visit is scheduled to last 10-15 minutes. We are able to deal with 1 or 2 problems thoroughly at each office visit. More problems may require another appointment. At the beginning of your visit, please let the doctor know how many concerns you hope to address and we will do our best to accommodate you as the time allows.

We ask that you do NOT book appointments for other adults in your family as we find that this often leads to communication errors and missed appointments.

We encourage you to make appointments in advance. However, because health problems can arise quickly, you can usually make an appointment and be seen on the same day for urgent problems. If your own doctor does not happen to be in the office, you may be seen by someone else.

The telephone lines are busiest in the mornings, especially Monday morning. For faster service, use our online booking or phone in the afternoon for non-urgent problems.

We require 24 hours notice of cancellation for appointments (1 business day). The fees for a missed appointments or appointments cancelled at short notice are: $25 for regular appointments (15 min), and $50 for long appointment (physicals, counselling etc.).  Patients who wish to cancel a Monday appointment are required to let the office know before we close on Friday allowing us to fill the appointment time with another patient.

Patients are now able to cancel their appointments by email by sending in cancellation to baydoc@telus.net. Note: in the email please include patient name, date and time of appointment and doctor with whom patient is booked. Please put “Appointment cancellation” as subject line. The same rules regarding charges for less than 24 hours of notice apply to email cancellations. For cancellation of Monday appointments we require notice by closing (5 pm) on Friday so that we have the opportunity to book other patients.

Patients who miss appointments will have their access to our online booking system revoked and will need to speak with our staff before booking further appointments. Patients who repeatedly miss appointments may be discharged from the practice.

Patients MUST be in Canada at the time of their telehealth visits. If you are out-of-country at the time you need care, please do not book a teleahealth visit. Instead, you can speak to our staff regarding how to obtain care prior to your return to Canada or seek care in a local hospital or clinic.

Please note that the physicians can make telehealth calls to Canadian phone numbers only. If you submit an out-of-country number you will be billed for any long distance charges and a $25 service fee. Please let our staff know in advance of the visit if you have an out-of-country number so that a video or in person visit can be arranged instead.

Also patients who are currently non-residents of Canada need to complete some extra paperwork prior to their visit-please identify yourself to our staff.

We would like inform you that the Medical Services Plan does not pay for all medical services. The following charges will apply:
(Effective until April 1 2025)