Our physicians are usually fully booked and do not accept new patients. However, we may be able to accept some new patients starting in January 2025. Please contact our office to see if there is room on the wait-list. If you have previously been a patient at the practice, please let the staff know.

For non-urgent appointments, please try to plan ahead and book 2-3 weeks in advance. for detailed information on booking your appointment, please see policies on booking your appointment.

Our physicians will usually write prescriptions to last until the next recommended time for a check-in about your medication either by phone or in person. If there are no further repeats on your prescription it is likely because the physician would like to check-in with you to see if any adjustments need to be made to your medication. At the time of your visit, you and your physician can decide on a mutually agreed upon interval until the next medication check-in.

For more information about prescription renewals see prescription renewal policy

You will not be sent a link for your video visit. Please see our Telehealth page for instructions regarding how to login to your doctor’s virtual waiting room.

Appointments can be made online here or by calling: 604 731-0091. Please note our phone lines are very busy so we recommend booking online if you can. You will receive an email reminder about your appointments booked online.

For non-urgent appointments, please try to plan ahead and book 2-3 weeks in advance as the physician schedules can sometimes get busy, especially after holiday periods.

We encourage you to make appointments in advance. However, because health problems can arise quickly, you can usually make an appointment and be seen on the same day for urgent problems. If your own doctor does not happen to be available, you may be seen by someone else on a one-time basis for urgent appointments. If your medical issue is urgent and you do not see appointments available in our online booking system in the time frame you require, please contact the office by phone and discuss this situation with our staff. The staff have access to a few emergency appointment slots each day that are not always available online.

It is helpful to the smooth running of the office to let the receptionist know the nature of your problem, so that they can schedule the appropriate amount of time for you. A routine office visit is scheduled to last 10-15 minutes. We are able to deal with 1 or 2 problems thoroughly at each office visit. More problems may require another appointment. At the beginning of your visit, please let the doctor know how many concerns you hope to address and we will do our best to accommodate you as the time allows.

We ask that you do NOT book appointments for other adults in your family as we find that this often leads to communication errors and missed appointments.

Please note that the time we allot for each appointment is designed for one patient. If there are other family members coming wish you who wish to be seen, they should book their own appointment.

The telephone lines are busiest in the mornings, especially Monday morning. For faster service, use our online booking or phone in the afternoon for non-urgent problems.

We require 24 hours notice of cancellation for appointments (1 business day). The fees for a missed appointment or appointments cancelled at short notice are: $25 for regular appointments (15 min), and $50 for long appointment (physicals, counselling etc.).  Patients who wish to cancel a Monday appointment are required to let the office know before we close on Friday allowing us to fill the appointment time with another patient.

Patients are now able to cancel their appointments by email by sending in cancellation to baydoc@telus.net. Note: in the email please include patient name, date and time of appointment and doctor with whom patient is booked. Please put “Appointment cancellation” as subject line. The same rules regarding charges for less than 24 hours of notice apply to email cancellations. For cancellation of Monday appointments we require notice by closing (5 pm) on Friday so that we have the opportunity to book other patients.

Patients who miss appointments will have their access to our online booking system revoked and will need to speak with our staff before booking further appointments. Patients who repeatedly miss appointments may be discharged from the practice.

Telephone Prescription Renewal Policy: Our physicians will usually write prescriptions to last until the next recommended time for a check in either by phone or in person. If there are no further repeats on your prescription it is likely because the physician would like to check in with you to see if any adjustments need to be made to your medication. Even for medications that you take for long periods, such as blood pressure or thyroid pills, regular check-ins are needed to monitor lab tests, to ensure that the medications are having the desired effect and not causing side effects or interacting with other medication. Please book a telehealth or in person visit for medication renewals. At the time of your visit, you and your physician can decide on a mutually agreed upon interval until the next medication check-in.

Occasionally patients require a medication renewal at a time when they cannot schedule an appointment. Under these circumstances, the doctors at Bayswater Family Practice can sometimes renew your prescriptions, when it is medically appropriate to do so, without a visit to provide enough medication to last until you can arrange a visit. The fee for this service is $36.10 and must be paid in advance. Please allow 24 hours for your prescription to be filled. If the physician feels that a medical assessment is necessary, you may be asked to come in or you may be able to discuss your medication renewal in a teleheath/video visit.

Renewal of duplicate prescriptions for controlled medications, and PReP refills always require a telehealth or in person appointment with a physician.

For patients renewing blood pressure medication through teleconferencing we recommend that you get a home blood pressure machine. You can email a copy of your blood pressure readings into the office in advance of your appointment. (Please try to email your blood pressure readings or other documents in, at least 24 hours before you appointment, allowing the staff enough time to upload them to your chart.)

fee in effect until April 1st 2025

Patients MUST be in Canada at the time of their telehealth visits. If you are out-of-country at the time you need care, please do not book a teleahealth visit. Instead, you can speak to our staff regarding how to obtain care prior to your return to Canada or seek care in a local hospital or clinic.

Please note that the physicians can make telehealth calls to Canadian phone numbers only. If you submit an out-of-country number you will be billed for any long distance charges and a $25 service fee. Please let our staff know in advance of the visit if you have an out-of-country number so that a video or in person visit can be arranged instead.

Also patients who are currently non-residents of Canada need to complete some extra paperwork prior to their visit-please identify yourself to our staff.