At Bayswater Family Practice we expect respectful and kind treatment of our front desk reception staff at all times. Our medical office assistants work hard in a fast paced environment and do their best to meet each patient’s needs. We understand that at times when patients call our office they are stressed and worried. If at any time you do not feel your concerns are being adequately addressed, you can politely ask the staff to communicate this to your physician and we will work as a team to resolve the issue. At no time is it acceptable to be aggressive or rude towards our staff. We have a zero tolerance policy for verbal or physical abuse towards any of our staff members. Anyone using foul language, or being physically or verbally abusive towards our staff will be discharged from the practice immediately.
Help us to create a safe environment for all.