Telehealth: video visits with your Family Physician
Our doctors offer our patients convenient telephone or online video appointments during regular office hours. You can access our services from anywhere in Canada, via most computer or mobile devices with a stable, secure internet connection. Note, we do not accept phone or video appointments from people who are outside of Canada at the time of the visit. Telemedicine visits are covered by the provincial health plan (MSP). We do our best to run on time, but please allow a range of time (at least 60 minutes) to be available for your telehealth visit. We provide this service only for patients of Bayswater Family Practice. Video consultations are powered by doxy.me, a company that is committed to complete privacy between healthcare providers and their clients.
Our regular no show fees apply to missed telehealth appointments. If you are having trouble logging in on your browser, please call our staff for assistance before the time of the appointment. Patients with telephone appointments are responsible to ensure that their phone ringer is turned on and that they are able to receive a call from an unlisted number. Patients with video appointments are responsible to ensure they can log in to our video platform in advance of their booked appointment time. If you miss your appointment because the physician can not reach you by phone or video, as booked, you will be charged for a missed appointment.
Make a Telehealth appointment through the following ways:
- Online here
- Through the phone
- In person at the front desk.
Instructions for Patients:
Before the first time you use this service, please follow these steps:
- Please read, sign and submit the consent form to use electronic communication to baydoc@telus.net or fax to 604-731-0081.
Before your appointment,
- Please notify our staff if your preferred pharmacy or email address has changed, so that they can update your chart in advance of your visit.
- for phone visits, please ensure your phone ringer is turned on and able to accept a call even if it is from a blocked number.
- for video visits, test your connection:
- Go to website https://bayswatermd.ca
- Click on the Telehealth tab
- Click on your Doctor's link (see photo below) to access the Doxy.me website
- Test out your camera, microphone and connection before the appointment.
At the time of your video appointment:
- Ensure you have completed the steps above, and click on your Doctor's "Enter waiting room" link below – please ensure you are 5 minutes early for your scheduled appointment
- Enter your name (please use the name that shows on your CareCard) and click "Check In"
- Your doctor will be with you shortly. Your physician will try to call you or connect by video as close to your scheduled appointment time as possible but please be aware that sometimes emergencies arise and we may be running a few minutes behind.
- If you have any difficulties connecting please call our staff at 604-731-0091 for assistance.
- NOTE If you can't hear your doctor, please ensure your VOLUME on your computer or mobile device is turned up to an appropriate level.
- emergencies or serious health concerns
- new onset of concerning symptoms
- new patient visits
- visits requiring a physical exam
- newborn exams and prenatal care
- motor vehicle accidents (ICBC)
- workplace injuries (WorkSafe)
- travel health questions (not covered by MSP)
- prescriptions for narcotics, benzodiazepines, insomnia medication
- disability requests
- general health questions and advice, especially minor problems not requiring a physical exam
- medication review and renewals
- re-referrals to specialists
- referrals to allied health professionals (physio, massage etc)
- review of lab results
- follow up of chronic ongoing health conditions
- If you are not sure if your visit is suitable, please call the office to inquire.
